In a world mired with drug abuse, economic collapse, war, homelessness and an infinite number of subsequent issues; it is easy to see how people get lost in the throes of addiction. The title of this article was coined by Johann Hari, author of the 2015 book, Chasing the Scream, which is a comprehensive analysis of drug addiction and drug management. In his book Hari traveled 30,000 miles and met with every professional drug addict, scientist, doctor, and lawmaker he could find to uncover the stark truth about drug addiction the world over: that we as humans are disconnected from one another. This simple disconnect has meant death for millions of drug addicts in the last 100 years and begs the question; what are we doing wrong?
In the 1970’s an American psychologist by the name Bruce Alexander conducted a reimagining of an experiment that had taken place years before correlating rats to drug addiction. In the original study it was found that rats, when placed in a box, would overdose on hard drugs if given the opportunity. The rats were housed in empty glass cases and given two sources of water, one laced with hard drugs like heroin and cocaine, and one that was only water. In the experiment it was found that the rats would overdose and die nearly 100% of the time. Bruce Alexander came along years later and noticed something. The rats had been deprived of anything that might give their lives meaning. They had no toys, no mates, no friends, and nothing to do. They were completely isolated and bored. Alexander decided he would reconstruct the experiment and create the original conditions side-by-side with a “rat heaven” which contained everything a rat could ever want. Both enclosures contained water bottles with drugs and without. What Alexander found was astonishing: the rats who had purpose in their lives hardly ever used the drug water. They were far too busy enjoying their interactions with their friends and their environment. Their lives had meaning and thus the rats ignored the drugs to connect with those around them. This concept has not been so easy for humans to accept, because the idea that drugs are unnecessary when life is good seems foreign compared to what we have been taught.
According to research conducted by the World Health Organization and Statista, 12% of the human population uses some form of addictive drug daily. This may sound like a small number, but to put that in perspective, with a world population of seven and a half billion, that is nine hundred million people (almost three times the population of the United States of America) who have been recorded as using some form of addictive substance every day. Since the dawn of the drug war over 100 years ago, drug addiction has been stigmatized. We see drug addicts as inherently bad. They are people who are undesirable and morally flawed. The age old stereotype of drug addicts stealing from loved ones and giving up their lives for their substance of choice is ingrained in our media and in our hearts. While this stereotype is often true, how many times have you stopped to ask yourself why?
Drug addicts seem to forsake everything they care about to spend their days in isolation with only a substance to keep them company. The truth is that many drug addicts isolate themselves at first, but experience much more widespread isolation from the world around them than they do from their own hearts and minds. Gabor Mate is a Canadian physician and author of the book, In the Realm of Hungry Ghosts, an in depth look into what would happen if we treated addicts with love instead of hate. With understanding instead of discrimination. With companionship instead of condemnation. Gabor played an instrumental role in keeping alive the “Heroin Hotel” that existed in Vancouver Canada. This hotel (then named the Portland) was an abstract approach to treating drug addiction. The hotel functioned like an apartment complex for addicts who were free to use their drugs of choice, but also free to recover. It was fully staffed with care providers who spent time with addicts and simply wished to convey the message that they were loved and not alone in the world. Many died, but many found recovery in that place. In his time with the Portland, Mate found that drug addiction was not what he had been told it was.
“Drug addiction is not a choice or a moral failure, it is a response to human suffering.” (“Mate” 2020) More often than not Mate found that the drug addicts he worked with were using their drugs of choice to escape the feelings associated with traumas they had undergone in their lives. They didn’t want to stop simply because they had no greater purpose for themselves and no means of dealing with the traumas that had led them to drugs in the first place. This starts to paint a very different picture than the drug addict robbing your grandmother for her pearls, and starts to paint him/her as someone in immense pain who needs help more than judgement. Punishment has been the traditional means of handling drug addicts in many countries like the U.S. and Canada. Criminal records, prison sentences, denial for housing, inability to obtain federal funding for college and public assistance programs like food stamps, lack of gainful employment, and a myriad other forms of penalization have been imposed as the sentence for many seeking reprieve. However, as the data is starting to suggest, compassion might be a more effective prescription than punishment. With all of this in mind we have to ask ourselves, is anyone handling this issue correctly? The answer is yes.
In the year 2000 Portugal was struggling with a mass epidemic of hard drug addiction and homelesness. More than 1% of their total population was addicted to heroin and they were facing huge incarceration and death rates. The problem was spinning out of control. Portugal had attempted to handle things as we do in the United States with punishment coming before understanding, and it was failing them. The Portuguese government decided that it was time to take action. Portugal decided that all of the funding it was using to punish addicts should be used instead to establish programs that would help them connect with the people around them as opposed to cutting them off. They created job programs in which companies who employed drug addicts and prisoners would be paid 50% of their wages back if they could keep them working for a year. They put programs in place that travelled through destitute areas to find homeless addicts and offer them help instead of prison. This not only worked, but worked on a scale they couldn’t have imagined. According to Johann Hari “It’ll be 15 years this year since that experiment began, and the results are in: injecting drug use is down in Portugal, according to the British Journal of Criminology, by 50 percent, five-zero percent. Overdose is massively down, HIV is massively down among addicts. Addiction in every study is significantly down. One of the ways you know it’s worked so well is that almost nobody in Portugal wants to go back to the old system.” (Hari 2015) Portugal has broken barriers in terms of offering love over hate to people suffering from addiction and their model is effective. So effective in fact that it has been adopted by Switzerland as well, and has shown massive success there. They placed purpose in the hands of people who had none and found that, shockingly, when people had something to live for they chose life more often than not.
No country is free of drug addiction. We simply differ in our approaches to handling it. Where countries like Portugal and Switzerland have shown success, countries like the U.S.A, Russia, Africa, Brazil, Colombia, Iraq, Afghanistan, and many more still follow the punishment model. These countries are spending billions of dollars on punishing drug addicts and very little on reform and understanding. Guns are prioritized over words. Handcuffs are prioritized over conversation. The world is drowning in a sea of narcotics and the flotation device is right in front of us if we only choose to see it. That device is connection. The overarching storyline of addiction has pushed the narrative that drug addicts are inherently flawed human beings that can not be helped, and that is an easy thing to believe when it is all anyone ever hears. This is not true. The enemy is hate and the weapon against it is compassion. This concept works.
I am a heroin and cocaine addict and have been since the age of 14. I nearly killed myself countless times and did not find peace until I was nearly 24. I used hard drugs every day of my life in an attempt to escape the things that had happened to me when I was a boy, and as far as I got from my problems; I always found them in my pocket at the end of the day. I nearly lost my left arm to infection from injecting heroin (still missing half of it) and have little function in certain parts of my body and brain, but I survived. I spent 10 years in complete misery with everyone around me slowly abandoning ship. As more survivors jumped from the bow, I found myself more isolated, more depressed, more hurt, and more willing to continue using drugs. One day I woke up nearly dead, detoxing from heroin, cocaine, xanax, and alcohol on the floor of yet another jail cell and that was enough. I decided that I was meant for more and that it was time for me to discover my purpose.
Nearly five years later and here I sit, writing this article, at the tail end of a degree, and the owner of a mental health nonprofit organization that is guided by the principle that the opposite of addiction is connection. We strive to connect with all of those around us who are in desperate need of anyone who cares to do so. My mission in life has become to connect with people who need a shoulder to cry on, or a bed to sleep in, and to provide them with those things to reinforce the idea that they are loved and understood. The problem with our world is that we grow increasingly disconnected from one another. The internet rules the planet. “Since the 50’s the amount of floor space in our homes has dramatically increased while the number of close friends we have has dramatically decreased.” (Hari 2015) We are all unplugged from each other, it is simply more noticeable with drug addicts because we are the center of many discussions. Humans thrive on the love and connection that we have far too little of in this day and age. While the worldwide issue of drug addiction seems to be a faceless, endless battle, it isn’t. It has many faces and many names, all of which simply need for those around them to understand them. The message I leave you to consider is not that drug addicts are free from flaws, or are blameless victims in their own lives. There is just more to the narrative than what we have been told and have told ourselves. We all make decisions and mistakes. We have all done things we wish we hadn’t. The interpretation of those actions has been misread. The message I leave you with isn’t that we need to overlook the issue of drug addiction or treat it as innocent. It isn’t. There are bad things in the world that happen because of drugs. The message I leave you with also is not that drug addicts are the only ones who suffer from this world wide disconnect. Everyone does. We have all removed ourselves from each other and replaced the handshake with the thumbs up, and the hug with the emoji. The message I leave you with is strikingly simple: Connect.
References
Very good article. Many of the statistics are mind boggling to me concerning drug addictions.
Connection with other human beings is definitely missing from this world. Even more now after the pandemic. Cell phones have replaced so much of the human connection we used to have. Congratulations on your sobriety. That is a great accomplishment!
That was an awesome read with really valuable information. Thanks Alex
Airport Transfers Bahamas is proud to serve the island of New Providence with professional transportation services.
Thanks for discussing your ideas on this blog. Additionally, a misconception regarding the banks intentions when talking about property foreclosures is that the lender will not have my payments. There is a certain quantity of time that this bank will take payments every now and then. If you are too deep inside the hole, they may commonly call that you pay the actual payment in full. However, that doesn’t mean that they will not take any sort of payments at all. If you and the traditional bank can be capable to work a little something out, the particular foreclosure course of action may cease. However, when you continue to neglect payments in the new approach, the property foreclosure process can pick up exactly where it was left off.
I loved as much as you will obtain carried out right here. The comic strip is tasteful, your authored material stylish. nonetheless, you command get got an nervousness over that you wish be delivering the following. ill without a doubt come further earlier again since precisely the similar nearly very frequently inside case you defend this increase.
Good article. It’s very unfortunate that over the last ten years, the travel industry has had to handle terrorism, SARS, tsunamis, flu virus, swine flu, along with the first ever true global economic downturn. Through everthing the industry has proven to be powerful, resilient and also dynamic, locating new approaches to deal with misfortune. There are continually fresh problems and opportunities to which the sector must once again adapt and answer.
Thanks for shening. I read many of your blog posts, cool, your blog is very good. https://www.binance.com/en/register?ref=P9L9FQKY
The point of view of your article has taught me a lot, and I already know how to improve the paper on gate.oi, thank you. https://www.gate.io/vi/signup/XwNAU
Есть абсолютно бесплатная доска объявлений. Очень простая. Минимум модерации. Можно ставить ссылки прямо в тексте. разместить объявление бесплатно
I like that the website has a responsive support team that addresses any issues or concerns promptly.
Nice post. I was checking constantly this blog and I’m impressed! Extremely useful information particularly the last part 🙂 I care for such info a lot. I was seeking this particular information for a very long time. Thank you and good luck.
“If you’re looking for a city with a great atmosphere and friendly locals, then Briansclub is a great destination from
Thank you for your shening. I am worried that I lack creative ideas. It is your enticle that makes me full of hope. Thank you. But, I have a question, can you help me? https://accounts.binance.com/en/register?ref=P9L9FQKY
Thanks for the points you have provided here. Something else I would like to express is that laptop memory needs generally rise along with other innovations in the technological know-how. For instance, if new generations of cpus are brought to the market, there is certainly usually a related increase in the shape demands of both pc memory as well as hard drive space. This is because software program operated simply by these cpus will inevitably rise in power to leverage the new technology.
I have read your article carefully and I agree with you very much. This has provided a great help for my thesis writing, and I will seriously improve it. However, I don’t know much about a certain place. Can you help me? https://www.gate.io/es/signup/XwNAU
Just desire to say your article is as amazing. The clearness in your post is simply spectacular and i can assume you are an expert on this subject. Well with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please keep up the gratifying work.
Can I just say what a aid to seek out somebody who actually knows what theyre talking about on the internet. You definitely know learn how to convey an issue to gentle and make it important. Extra folks have to learn this and perceive this side of the story. I cant consider youre not more in style because you definitely have the gift.
Incredible! This blog looks exactly like my old one! It’s on a totally different topic but it has pretty much the same page layout and design. Excellent choice of colors!
It is my belief that mesothelioma is definitely the most dangerous cancer. It contains unusual features. The more I actually look at it the more I am sure it does not behave like a real solid cells cancer. If mesothelioma is really a rogue virus-like infection, hence there is the chance for developing a vaccine along with offering vaccination for asbestos exposed people who are really at high risk of developing future asbestos related malignancies. Thanks for sharing your ideas on this important ailment.
You completed a number of fine points there. I did a search on the subject and found mainly folks will agree with your blog.
Thanks for the concepts you share through this web site. In addition, several young women which become pregnant don’t even aim to get medical insurance because they are full of fearfulness they wouldn’t qualify. Although some states at this point require that insurers provide coverage in spite of the pre-existing conditions. Premiums on these guaranteed plans are usually higher, but when with the high cost of medical care it may be a new safer strategy to use to protect a person’s financial future.
Once I originally commented I clicked the -Notify me when new comments are added- checkbox and now every time a remark is added I get four emails with the identical comment. Is there any means you can remove me from that service? Thanks!
I抳e read some good stuff here. Definitely worth bookmarking for revisiting. I surprise how much effort you put to make such a fantastic informative web site.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you. https://accounts.binance.com/en/register?ref=P9L9FQKY
I抦 not that much of a online reader to be honest but your sites really nice, keep it up! I’ll go ahead and bookmark your site to come back later. All the best
I have witnessed that fees for internet degree specialists tend to be an excellent value. Like a full College Degree in Communication from The University of Phoenix Online consists of 60 credits at $515/credit or $30,900. Also American Intercontinental University Online comes with a Bachelors of Business Administration with a complete course feature of 180 units and a tuition fee of $30,560. Online studying has made taking your diploma much simpler because you can earn the degree from the comfort of your abode and when you finish from work. Thanks for other tips I have really learned through the site.
F*ckin?tremendous issues here. I am very glad to see your article. Thank you a lot and i’m taking a look forward to contact you. Will you kindly drop me a e-mail?
. Agency Briansclub helped us understand how to use . Briansclubcm.co to reach our target audience.
Я не могу не отметить стиль и ясность изложения в этой статье. Автор использовал простой и понятный язык, что помогло мне легко усвоить материал. Огромное спасибо за такой доступный подход!
The point of view of your article has taught me a lot, and I already know how to improve the paper on gate.oi, thank you. https://www.gate.io/es/signup/XwNAU
The team at PPC Birmingham is extremely talented and has Briansclubcm.co helped us achieve our advertising goals.
Nice post. I was checking constantly this blog and I’m impressed! Very helpful information specially the final part 🙂 I handle such information a lot. I was looking for this certain information for a very long time. Thanks and best of luck.
Great write-up, I am normal visitor of one抯 web site, maintain up the excellent operate, and It is going to be a regular visitor for a long time.
Hmm is anyone else encountering problems with the images on this blog loading? I’m trying to determine if its a problem on my end or if it’s the blog. Any feedback would be greatly appreciated.
As a Newbie, I am permanently searching online for articles that can aid me. Thank you
Hi there, just became alert to your blog through Google, and found that it’s truly informative. I抦 gonna watch out for brussels. I will appreciate if you continue this in future. Lots of people will be benefited from your writing. Cheers!
Sex toys https://self-lover.store/ have become an integral part of modern intimate life for many people. Their variety strikes the imagination. In intimate goods stores you can find many different types and models that help diversify your sex life and give pleasure.
The team at this agency in Briansclub Devon helped my website soar to the top of Google search results.
Я просто не могу пройти мимо этой статьи без оставления положительного комментария. Она является настоящим примером качественной журналистики и глубокого исследования. Очень впечатляюще!
Автор приводит примеры из различных источников, что позволяет получить более полное представление о теме. Статья является нейтральным и информативным ресурсом для тех, кто интересуется данной проблематикой.
Я оцениваю тщательность и качество исследования, представленного в этой статье. Автор предоставил надежные источники и учел различные аспекты темы. Это действительно ценный ресурс для всех интересующихся.
Sex toys https://self-lover.store/ have become an integral part of modern intimate life for many people. Their variety strikes the imagination. In intimate goods stores you can find many different types and models that help diversify your sex life and give pleasure.
[url=https://self-lover.store/]https://self-lover.store/[/url]
The author explores the practical implications of the research.
Мне понравилось, как автор представил информацию в этой статье. Я чувствую, что стал более осведомленным о данной теме благодаря четкому изложению и интересным примерам. Безусловно рекомендую ее для прочтения!
There is noticeably a bundle to know about this. I suppose you made certain good points in features also.
Автор представляет информацию в увлекательном и легко усваиваемом формате.
Мне понравился четкий и структурированный стиль изложения в статье.
Автор статьи умело анализирует сложные концепции и представляет их в понятной форме.
Вы также можете зашифровать свои сообщения и задать пароль для их расшифровки, если хотите дополнительной защиты.
Информационная статья предлагает всесторонний обзор ситуации, с учетом разных аспектов и аргументов.
Автор предлагает аргументы, подкрепленные проверенными фактами и авторитетными источниками.
Надеюсь, вам понравятся и эти комментарии!
Статья содержит актуальную информацию, которая помогает понять сложность и важность проблемы.
Я хотел бы отметить глубину исследования, представленную в этой статье. Автор не только предоставил факты, но и провел анализ их влияния и последствий. Это действительно ценный и информативный материал!
delta 8 vending machine
It is really a nice and helpful piece of info. I抦 glad that you shared this useful info with us. Please keep us up to date like this. Thank you for sharing.
I was recommended this blog by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my difficulty. You are incredible! Thanks!
Кроме того, интерфейс CandyMail.org очень простой и интуитивно понятный, что делает его очень удобным в использовании. Также у сервиса нет рекламы или других отвлекающих элементов, что делает его еще более привлекательным для пользователей.
Yet another issue is that video games are generally serious in nature with the principal focus on learning rather than entertainment. Although, it comes with an entertainment aspect to keep your sons or daughters engaged, each and every game is frequently designed to develop a specific group of skills or area, such as mathmatical or scientific research. Thanks for your posting.
wonderful post, very informative. I wonder why the other experts of this sector don’t notice this. You should continue your writing. I am sure, you’ve a huge readers’ base already!
I was recommended this website by my cousin. I’m not sure whether this post is written by him as nobody else know such detailed about my problem. You are incredible! Thanks!
Thanks for your tips on this blog. 1 thing I would like to say is purchasing electronic devices items through the Internet is not new. The truth is, in the past decades alone, the marketplace for online electronic devices has grown significantly. Today, you’ll find practically virtually any electronic device and devices on the Internet, which include cameras plus camcorders to computer pieces and gambling consoles.
Hi there! This is my first comment here so I just wanted to give a quick shout out and tell you I truly enjoy reading through your blog posts. Can you recommend any other blogs/websites/forums that cover the same topics? Thanks a lot!
I am really enjoying the theme/design of your weblog. Do you ever run into any internet browser compatibility issues? A couple of my blog readers have complained about my website not working correctly in Explorer but looks great in Chrome. Do you have any suggestions to help fix this issue?
Hi! Do you know if they make any plugins to safeguard against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any recommendations?
Hello just wanted to give you a brief heads up and let you know a few of the pictures aren’t loading correctly. I’m not sure why but I think its a linking issue. I’ve tried it in two different web browsers and both show the same results.
will delta 8 cbd make you fail a drug test
I precisely wished to thank you so much yet again. I’m not certain what I would’ve tried without the entire creative ideas revealed by you concerning such subject matter. It previously was a real troublesome setting in my circumstances, but considering the skilled style you handled it took me to leap over gladness. Extremely happier for this assistance and then hope you are aware of a great job you are getting into instructing other individuals using your site. More than likely you haven’t met any of us.
Автор статьи представляет информацию о событиях и фактах с акцентом на объективность и достоверность.
The . agency in Devon is great to work with – yalelodge they’re always willing to go the extra mile to help us achieve our goals.
Vitebsk State University P.M.Masherov University is an educational center. VSU.by provides training in: chemistry, biology, history, physics, programming, pedagogy, psychology, mathematics.
факультеты машерова витебск
Vitebsk State University P.M.Masherov University is an educational center. VSU.by provides training in: chemistry, biology, history, physics, programming, pedagogy, psychology, mathematics.
Новости машерова университета
Я только что прочитал эту статью, и мне действительно понравилось, как она написана. Автор использовал простой и понятный язык, несмотря на тему, и представил информацию с большой ясностью. Очень вдохновляюще!
Your magnum opus of erudition enthralls the intellect, enkindling a voracious appetite for enlightenment and impelling readers to embark upon a perpetual quest for knowledge, inspired by the incandescent luminescence that radiates from your blog.
Thank you for consistently delivering insightful and thought-provoking articles.
Realizzato a mano in una rigida forma quadrata, questo bracciale da donna ha un significato profondo in quanto è realizzato interamente con materiali riciclati provenienti da dispositivi bellici scartati.
Статья содержит анализ плюсов и минусов разных решений, связанных с проблемой.
Операция на глаза. http://lasik-operaciya.ru/. Lasik при миопии.
aviator demo
benimgunlerim.com
the aviator
aviator bahis
Смотреть турецкие сериалы онлайн предоставляет возможность https://turok.cc/ насладиться захватывающими историями, яркими персонажами и красивыми пейзажами прямо из дома. Турецкие сериалы стали популярными во всем мире благодаря своей высокой продакшн-стоимости, увлекательным сюжетам и актерскому мастерству. С помощью онлайн-платформ можно выбрать любимый сериал и смотреть его в удобное время, не пропуская ни одной серии. Также можно выбрать субтитры или дубляж на нужном языке, чтобы полностью погрузиться в сюжет и насладиться атмосферой турецкого кино. Смотреть турецкие сериалы онлайн – это увлекательное путешествие в мир драмы, романтики и приключений, которое станет настоящим развлечением для любителей качественного кино
кресло кровать кресло кровать
Your blog stands out for its authenticity and genuine voice.
Я хотел бы подчеркнуть четкость и последовательность изложения в этой статье. Автор сумел объединить информацию в понятный и логичный рассказ, что помогло мне лучше усвоить материал. Очень ценная статья!
Provpn.info: https://provpn.info/
aviator games
aviator bahis
онлайн казино
cat casino официальный сайт
aviator siteleri
aviator siteleri
Provpn: https://provpn.info/
reduslim santiago segura estafa [url=https://comprarcialis5mg.org/reduslim/]reduslim[/url] reduslim en mercadona
quГ© es el reduslim [url=https://comprarcialis5mg.org/reduslim-kaufen/]reduslim[/url] reduslim avis
cialis 5mg prezzo [url=https://comprarcialis5mg.org/it/cialis-5mg-prezzo/]cialis 5 mg prezzo[/url] cialis
reduslim segura [url=https://comprarcialis5mg.org/]comprar cialis 5 mg[/url] reduslim funciona realmente
[url=https://www.cheatsguru.com/xbox360/tom_clancys_rainbow_six_vegas_2/questions/2118991/index18.htm#answer28507558]reduslim dani martin[/url] 56c6211
Participate in discussions on apps for recording phone calls at the Arcade PreHacks forum.
Using signals from Crypto Pump Signals Crypto pump signals can be useful for a trader, as he receives information about upcoming pumps in advance and can join investors who buy cryptocurrency before the pump starts. Thus, a trader can earn on an increase in the price of a cryptocurrency during a pump.
Crypto pump signals for Binance is a Telegram channel that provides free crypto pump signals crypto pump telegram . The channel has been active since 2018 and is one of the most popular and reliable sources of information about cryptocurrency pumps.
Плюсы и минусы КАСКО : Плюсы и минусы КАСКО
ндфл : ндфл
УСН: Как выбрать правильный режим : https://usn-how.ru/usn-kak-vybrat-pravilnyy-rezhim/
Типы полисов : https://strahovanie-ipoteki-rf.ru/strahovanie-tipy-polisov/
Защита данных в esim : Защита данных в esim
страхования автогражданской ответственности : https://osago-how.ru/osago-top-5-voprosov/
Страхование выезжающих за рубеж ВЗР : Страхование выезжающих за рубеж ВЗР
кредитная карта: https://vasha-kreditnaya-karta.ru/
dramatic photo!
[url=https://sites.google.com/view/aviator-spribe/]авиатор стратегия[/url]
[url=https://sites.google.com/view/bitcoin-up-app/]bitcoin up[/url]
[url=https://sites.google.com/view/pin-upcasino/]pin up[/url]
Hello there! This is my first visit to your blog! We are a team of volunteers and starting a new initiative in a community in the same niche. Your blog provided us beneficial information to work on. You have done a marvellous job!
If you desire to grow your familiarity just keep visiting this site and be updated with the hottest gossip posted here. Это сообщение отправлено с сайта https://ru.gototop.ee/
User-Friendly Interface: One of the standout features of CandyMail.org is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, ensuring that users can seamlessly send and receive emails without any technical expertise. Whether you are a tech-savvy individual or a beginner, CandyMail.org caters to users of all levels of proficiency.
Отличное впечатление от Кэт Казино! Посетил официальный сайт и был поражен разнообразием игр и щедрыми бонусами. Регистрация Кэт Казино моментальная, и поддержка работает оперативно
Viagra, also known as sildenafil citrate, is a widely prescribed medication for the treatmkent of erectile dysfunction (ED).
Understanding the science behimd its prescription is crucial in order to fully comprehend its mechanism of action and potential side effects.
This aryicle aims to provikde an objective and evidence-based analysis of the science behind Viagra prescription. It will explore the conditions under which Viagra is prescribed, how it works in the body, and the potential side effects
that users may experience. Additionally, it will delve into the consultation and assessment process for obtaining a prescription, as well
as dosage and usag guidelines. By providing a comprehensive undersxtanding off the science
behind Viagra prescription, thi article
aims to inform readers abouut its efficacy and safety, enabling them to make informed
decisions regarding its use.
Thanks for sharing, this is a fantastic article post.Thanks Again. Really Cool.
Коррекция зрения лазером. http://korrekciya-zreniya.ru/. Записаться на прием к офтальмологу.
помощь в получении кредита с открытыми просрочками
Откройте для себя мир знаний о одобрении кредита через увлекательные подкасты! Наши подкаст-эпизоды предоставляют ценные советы и авторитетный взгляд на процесс получения кредита. Вы узнаете о документах, которые играют ключевую роль в успешной заявке на финансирование. Наши гости – эксперты по кредитованию, которые делятся своим опытом и практическими советами по улучшению вашего кредитного статуса. Слушайте наши подкасты на тему ССЫЛКА и готовьтесь к успешному получению кредита без лишних хлопот и неприятных сюрпризов!
https://boosty.to/gksod
Откройте для себя мир знаний о кредитовании через увлекательные подкасты! Наши записи предоставляют ценные советы и опыт брокеров на процесс получения кредита. Вы узнаете о критериях, которые играют ключевую роль в успешной заявке на финансирование. Наши гости – финансовые специалисты, которые делятся своим опытом и рекомендациями по улучшению вашего кредитного статуса. Слушайте наши подкасты на тему ССЫЛКА и готовьтесь к успешному получению кредита без лишних хлопот и неприятных сюрпризов!
What’s up, yeah this piece of writing is genuinely pleasantand I have learned lot of things from it concerningblogging. thanks.
on several of your posts. Many of them are rife with spelling problems and I to find it very troublesome to inform the reality on the
It’s actually a cool and helpful piece of info. I am glad that you simply shared this helpful info with us. Please stay us up to date like this. Thank you for sharing.
Your method of describing the whole thing in thispost is in fact nice, every one be capable of easily know it,Thanks a lot.
Marvelous, what a blog it is! This blog provideshelpful data to us, keep it up.
регистрация кэт казино
официальный сайт cat casino
Откройте для себя мир знаний о кредитовании через увлекательные подкасты! Наши записи предоставляют ценные советы и авторитетный взгляд на процесс получения кредита. Вы узнаете о документах, которые играют ключевую роль в успешной заявке на финансирование. Наши гости – финансовые специалисты, которые делятся своим опытом и практическими советами по улучшению вашего кредитного статуса. Слушайте наши подкасты на тему помощь в кредитовании с плохой кредитной историей и готовьтесь к успешному одобрению кредита без лишних хлопот и неприятных сюрпризов!
delta 9 vs delta 8 vs delta 10
Thanks again for the blog post.Really thank you! Will read on…
Откройте для себя мир знаний о оформлении кредита через увлекательные подкасты! Наши записи предоставляют ценные советы и экспертное мнение на процесс получения кредита. Вы узнаете о требованиях, которые играют ключевую роль в успешной заявке на финансирование. Наши гости – кредитные брокеры, которые делятся своим опытом и практическими советами по улучшению вашего кредитного статуса. Слушайте наши подкасты на тему помощь в получении кредита должникам и безработным и готовьтесь к успешному получению кредита без лишних хлопот и неприятных сюрпризов!
Aw, this was a really good post. Spending some time Mack And Sons CBD Review actualeffort to create a good article? but what can I say?I procrastinate a whole lot and don’t manage to get anything done.
Откройте для себя мир знаний о получении кредита через увлекательные подкасты! Наши эпизоды предоставляют ценные советы и авторитетный взгляд на процесс получения кредита. Вы узнаете о требованиях, которые играют ключевую роль в успешной заявке на финансирование. Наши гости – финансовые консультанты, которые делятся своим опытом и советами по улучшению вашего кредитного статуса. Слушайте наши подкасты на тему https://dzen.ru/id/5ce3ba7300ad2100b393b716 и готовьтесь к успешному получению кредита без лишних хлопот и неприятных сюрпризов!
best canadian online pharmacy – erectile dysfunction pills walmart pharmacy online or good value pharmacy
Гама Казино
Gama Casino
онлайн казино
Gama Casino
I抦 not that much of a online reader to be honest but your sites really nice, keep it up! I’ll go ahead and bookmark your website to come back down the road. Cheers
Hey my friend ,here can get free emojis with the code:https://getemojis.org
Really enjoyed this blog article.Really looking forward to read more. Really Great.
Aw, this was a very nice post. Taking the time and actual effort to make a good articleÖ but what can I sayÖ I put things off a whole lot and don’t manage to get anything done.
дэдди казино зеркало
Nice weblog here! Additionally your web site so much up fast! What host are you the usage of? Can I get your associate link in your host? I wish my web site loaded up as fast as yours lol
My brother suggested I might like this web site. He was entirely right. This post actually made my day. You cann’t imagine just how much time I had spent for this info! Thanks!
You are a very capable person!
Greetings! This is my first visit to your blog! We are a group of volunteers and starting a new project in a community in the same niche. Your blog provided us beneficial information to work on. You have done a outstanding job!
tadalafil research tadalafil dapoxetine tadalafil walmart
I cannot thank you enough for the post. Keep writing.
Если вы в поиске кредитного брокера, который поможет вам найти оптимальное финансовое решение, то вы попали по адресу. Наша компания предоставляет широкий спектр услуг, связанных с кредитованием, чтобы помочь вам получить наилучшие условия кредитования для ваших финансовых потребностей.
Профессиональный кредитный консультант – это эксперт, специализирующийся на поиске и подборе наиболее подходящих кредитных предложений для клиента. Мы готовы помочь вам найти кредит с наилучшими условиями – https://www.ikirov.ru/news/53148-kreditnyy-broker-gk-sodeystvie , учитывая вашу платежную историю, финансовые возможности и потребности.
Сотрудничество с кредитным специалистом позволяет сэкономить ваше время и силы, так как специалисты берут на себя все организационные моменты, связанные с оформлением кредита. Кредитный брокер также имеет доступ к разнообразным кредитным продуктам от различных кредитных организаций. Это позволяет нам предоставить вам максимально подходящие варианты кредитования в соответствии с вашими потребностями.
Im obliged for the article.Thanks Again. Keep writing.
Durch Bitcoin Cash Akzeptanz kann Ihr Unternehmen zusätzliche Reichweite und Medienaufmerksamkeit bekommen. https://bchpls.org/
Itís hard to find well-informed people about this topic, however, you seem like you know what youíre talking about! Thanks
Позвольте предложить хороший вариант для фитнес клубов – гантельные ряды на https://gantelnye-ryady.ru/. Они обеспечивают отличный комфорт и удобство для тренирующихся, позволяя избежать необходимости в трудоемкой замене блинов на гантелях. Возможный вес гантелей в рядах от 2,5 до 60 килограмм. Снаряды покрыты резиной, что делает возможной бесшумную тренировку и не приносит неудобства соседям по залу.
Позвольте предложить хороший вариант для спортивных залов – гантельные ряды на https://gantelnye-ryady.ru. Они обеспечивают замечательный удобство и комфорт для тренирующихся, позволяя избежать необходимости в неудобной замене веса на снарядах. Возможный вес гантелей в рядах от 2,5 до 60 килограмм. Снаряды покрыты слоем резины, что делает возможной тихую тренировку и не доставляет неудобства соседям по залу.
I not to mention my guys were found to be looking at the nice procedures from the blog and unexpectedly got a terrible suspicion I had not expressed respect to the website owner for those tips. The young men came so warmed to learn all of them and have in effect in actuality been tapping into those things. Many thanks for indeed being well considerate as well as for figuring out this kind of fine things millions of individuals are really desirous to be informed on. My very own sincere regret for not expressing appreciation to you sooner.
Hmm is anyone else encountering problems with the images on this blog loading? I’m trying to figure out if its a problem on my end or if it’s the blog. Any responses would be greatly appreciated.
Thanks very valuable. Will certainly share site with my buddies.
https://gotartwork.com/Blog/unveiling-intimacy-the-missionary-sex-position/194894/
кредиты под расписку в борисове
кредиты от частных лиц в бресте
Hey,here is can get free emojis with the code:https://getemojis.org
бонусы Gama Casino
I am so grateful for your article post.
Very good blog post.Thanks Again. Awesome.
Your blog is a testament to the power of resilience and perseverance.
F*ckin?tremendous issues here. I am very happy to see your post. Thank you so much and i’m having a look ahead to touch you. Will you please drop me a e-mail?
Emojis Code:https://getemojis.org
гама казино официальный сайт
игровые автоматы Gama Casino
Gama Casino
зеркало гама казино
Gama Casino
регистрация гама казино
Gama Casino
Гама Казино
вход Gama Casino
онлайн казино
Thanks a lot for the post.Much thanks again. Great.
Im thankful for the blog.Really looking forward to read more. Much obliged.
We stumbled over here different page and thought I may as well check things out.
I like what I see so i am just following you. Look
forward to looking at your web page repeatedly.
My brother suggested I may like this blog. He was totally right. This submit actually made my day. You can not consider just how a lot time I had spent for this information! Thanks!
met life auto and home car insurance quotes online affordable car insurance quotes
Fantastic blog post. Much obliged.
Im obliged for the article.Really looking forward to read more.
Hello mates, its impressive paragraph on the topic of cultureand entirely explained, keep it up allthe time.
generic lyrica for sale – generic lyrica for sale lyrica coupon
I truly appreciate this post.Really looking forward to read more. Cool.
Fantastic stuff, Cheers.why do we write essays essay writings essay online writer
Really enjoyed this article post.Really thank you! Really Great.
Jsosephkew
https://www.hackerrank.com/yaviwef567
Loberterorn
https://www.fmanager.com.br/topic/136578-entrevista-da-%C3%A1rea-entrevista-com-luissilveira/
chloroquine india chloroquine india – chloroquine for sale
Hello friends, good piece of writing and nice urging commented at this place, I am actually enjoying by these.
You’ll find it nearly unthinkable to see well-updated men or women on this matter, nonetheless you appear like you understand which you’re raving about! Thanks A Lot
Hello There. I found your blog using msn. This is a really well written article. I will make sure to bookmark it and come back to read more of your useful info. Thanks for the post. I?ll certainly return.
регистрация кэт казино
регистрация кэт казино
зарегистрироваться в Gama Casino
играть онлайн Gama Casino
кэт казино
официальный сайт кэт казино
bet of africa promo code
1x bet free promo code
promo code on 1xbet
1xbet multi code today
Really informative blog.Thanks Again. Awesome.
1xbet promo code list
1xbet promo code for free bet
At this time it sounds like WordPress is the preferred blogging platform available right now.(from what I’ve read) Is that what you’re using on your blog?
Hmm is anyone else experiencing problems with the pictures on this blog loading? gardenambition.com
finasteride amazon – propecia for men propecia generic name
Hey! Would you mind if I share your blogwith my zynga group? There’s a lot of folks that Ithink would really appreciate your content. Please let me know.Thank you
mirtazapine tablet mirtazapine for cats mirtazapine uses
Thanks-a-mundo for the blog.Thanks Again. Fantastic.
Im thankful for the blog.Thanks Again. Much obliged.
Im grateful for the article post.
canadian pharmacy ltd. – trusted online pharmacy reviews pharmacy online store
I believe you have mentioned some very interesting points , regards for the post.
Thanks for the blog post.Much thanks again. Will read on…
I don’t even know the way I stopped up right here, however I assumed this submit was good.I don’t recognise who you’re but definitely you’re going to a famous blogger shouldyou are not already. Cheers!
Very informative article.Much thanks again. Awesome.
Simply want to say your article is as amazing. The clearness in your publish is just excellent and that i could suppose you are knowledgeable on this subject. Fine along with your permission allow me to take hold of your feed to stay up to date with drawing close post. Thank you 1,000,000 and please carry on the rewarding work.
Thanks for sharing your thoughts. I truly appreciate your efforts and I will be waiting for your next post thank you once again.
I cannot thank you enough for the article.Really looking forward to read more. Really Cool.
Very good article.Really looking forward to read more. Much obliged.
бриллкс
бриллкс
В 2023 году Brillx Казино стало настоящим оазисом для азартных путешественников. Подарите себе незабываемые моменты радости и азарта. Не упустите свой шанс сорвать куш и стать частью легендарной истории на страницах брилкс казино.Играя на Brillx Казино, вы можете быть уверены в честности и безопасности своих данных. Мы используем передовые технологии для защиты информации наших игроков, так что вы можете сосредоточиться исключительно на игре и наслаждаться процессом без каких-либо сомнений или опасений.
I appreciate you sharing this article.Really looking forward to read more. Much obliged.
Awesome blog post.Thanks Again. Great.
I was astonished my luck one night when I chose to give a shot to an online casino game. As a South African, I never thought much about it, but that evening, fortune favored me. With a few well-placed wagers and a intuition for winning, I hit the jackpot, bagging a significant cash prize. It was a turning point in my life that allowed me to chase my aspirations and provide a better future for my family.
south africa best online casino
I was astonished my luck one night when I chose to try my hand at an online casino game. As a South African, I never paid much attention to it, but that evening, fortune smiled upon me. With a few strategic bets and a dash of winning, I hit the jackpot, taking home a substantial sum. It was a life-changing moment that allowed me to pursue my dreams and secure a brighter future for my loved ones.
https://stlucia-safari-lodge.co.za/review/casino/casino-hall.html
Fantastic blog.Much thanks again. Great.
[url=http://neurontin.monster/]neurontin cost uk[/url]
играть онлайн cat casino
мобильная версия Gama Casino
игровые автоматы cat casino
бонус cat casino
I really enjoy the post.Really thank you! Really Cool.
мобильная версия Gama Casino
Gama Casino регистрация
[url=http://valtrex.monster/]valtrex online pharmacy[/url]
Nice post. I was checking constantly this blog and I’m impressed!Very helpful info specially the last part 🙂 I care for such info much.I was seeking this certain information for a very long time.Thank you and best of luck.
ivermectin prophylaxis protocol ivermectin for humans for sale
Thanks for sharing, this is a fantastic blog post.Thanks Again. Cool.
wow, awesome blog post.Really thank you! Great.
I value the article.
Thanks for the article post.Really looking forward to read more. Awesome.
https://resources.spicetokens.com
Thank you ever so for you post.Much thanks again. Fantastic.
Курительный табак
I blog often and I truly thank you for your content. Your article has really peaked my interest. I’m going to book mark your blog and keep checking for new information about once a week. I opted in for your RSS feed as well.
I like the valuable information you provide in your articles. I’ll bookmark your blog and check again here frequently. I am quite certain I will learn lots of new stuff right here! Best of luck for the next!
Major thanks for the article.Really thank you! Want more.
[url=http://prednisolone.monster/]prednisolone sod[/url]
You made a number of fine points there. I did a search on the subject and found most people will go along with with your blog.
Im grateful for the blog article.Thanks Again. Much obliged.
For the reason that the admin of this site is working, no uncertainty very quickly it will be renowned, due to its quality contents.
I blog quite often and I really thank you for your content. This great article has truly peaked my interest. I am going to bookmark your blog and keep checking for new details about once per week. I opted in for your RSS feed as well.
Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of
excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service
to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good
enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value
of customer support and why it’s an essential cog in an organization. Like sales and marketing,
customer service should already be in play during
a company’s first day, as they are the group that comes into
direct contact with clients.
The main goal of customer support is to keep
customers happy by attending to their needs and responding to their
questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and
experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything
themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of
talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing
service providers, leaders can instead turn to scaling
the business. Overseeing the day-to-day operations can already take
much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that
know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer
service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher
customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day
one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points
of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company has
grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and
equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from
satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills
and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the
BPO industry. Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers
of demand generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation,
and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI)
data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced
customer service companies that wanted to change the customer experience by
applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support
center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while
focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies, and front-office customer
support. It also offers back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over
265 languages and deservedly belongs to a league of good customer service
companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care
and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services,
omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries
throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve
major CX and employee experience (EX) pain points and
take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance
communication coverage for clients. Also, VXI provides additional analytics and insights generation services
so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its
client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX
team, InfluX managed to recruit employees from more
than 120 cities worldwide. This strategy also lets
them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple
industries. Skycom also offers a full range of services,
including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience,
Skycom also employs over 2,000 workers assigned to 35
clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training
its workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more
positive mindset. Starting with four employees in 2004, Integra
currently employs more than 1,400 workers stationed
across four countries. It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a customer support
outsourcing company.
9. Telus
Telus International is one of the world’s leading
digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days
of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its
many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing
services across the USA. It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners
to provide the needed customer service experiences. In addition, the Arise Platform helps companies
lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is
why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality
of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable employment
for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That
Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your
choice. For instance, some customer service outsource companies
on our list might command a pricing structure higher
than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or,
do you prefer having sales psychology-trained outbound callers
who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a
few time zones away?
No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure customer service
solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.
Exactly what a man of power! You have the ability to produce fantastic points that you can’t locate anyplace. to envy
Hi, i feel that i noticed you visited my site so i
came to return the favor?.I’m trying to in finding things to enhance my site!I suppose its ok to use some of
your concepts!!
I am not sure where you’re getting your info, but good topic.
I needs to spend some time learning more or understanding more.
Thanks for fantastic info I was looking for this information for my mission.
пинап кз регистрация
пинап официальный сайт казахстан
I love your blog.. very nice colors & theme.
Did you design this website yourself or did you hire
someone to do it for you? Plz respond as I’m looking to design my own blog and would like to find out where u got this from.
thanks a lot
Hello there! I know this is somewhat off topic but I was wondering which blog platform are you using for this site?
I’m getting tired of WordPress because I’ve had issues with hackers and I’m looking at options for another platform.
I would be fantastic if you could point me in the direction of a good platform.
Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for
voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value
of customer support and why it’s an essential cog in an organization. Like sales and
marketing, customer service should already be in play during a company’s
first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer
needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team
managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer service can benefit
from outsourcing.
Turning the service over to competent experts
lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service
providers, leaders can instead turn to scaling the
business. Overseeing the day-to-day operations can already take much of management’s time, and customer support
is equally demanding. To help executives
focus on the big picture, they’ll need to partner with the best
service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely
to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible
through outsourcing. Rather, the chances of improving customer satisfaction come
with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones
in 2022. We’ll also provide a brief description and highlight
the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both
enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies
in various support areas. This includes Omnichannel Customer Support,
Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses
sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their
skills and it pays off handsomely, especially in customer
support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was
one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of
demand generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’
business are its staple services: outsourcing, customer experience,
service to sales, digital transformation, and brand
extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by
applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the
world. In addition, its contact center operation locations include the UK, Romania,
Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations
in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes, the prices of
this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO
industry, Teleperformance is an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care
and customer experience (CX) solutions to some of today’s
major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and
infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries
throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their
customer service systems to the next level. Like any modern BPO,
VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit
its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX
team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that
reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients
who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
services. The company employs native English
contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35
clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the
customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions
in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service to industries such as
technology, media, communications, eCommerce, financial technology, travel,
hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that
offer top-tier customer support services
in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable
initiative called “Telus Days of Giving.” In particular, the company
taps 225,000 volunteers from its offices to complete various
service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes
a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to
outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of
the U.S., UK, and Canada. This means stable employment for the company and an easier
method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer
service solution that utilizes modern technology throughout the various stages, try the best companies for customer
service. These largest outsourcing companies not only
supply the best talent, but also the best equipment and training to prepare them.
I needed to thank you for this great read!!
I definitely enjoyed every little bit of it.
I have you book-marked to check out new things
you post…
If some one wishes to be updated with most recent technologies
then he must be pay a visit this website and be up to date all
the time.
When it comes to FC 24 Coins, this store is the best choice fc 24 coins Quick deliveries, budget-friendly rates, an easy-to-use platform, and continuous support await.
I’ve found the best store to buy FC 24 Coins fc 24 coins Their fast delivery, competitive rates, user-friendly interface, and 24/7 customer support are unmatched.
I loved your article.Thanks Again. Want more.
Nice post. I learn something totally new
and challenging on websites I stumbleupon every day.
It will always be useful to read articles from other writers and
use a little something from other web sites.
Your method of describing all in this piece of writing is in fact fastidious, every one can easily be aware of it, Thanks a
lot.
Hello! I just want to give you a big thumbs up for your excellent info you have here on this post.
I’ll be returning to your web site for more soon.
You should be a part of a contest for one of the most useful
sites on the net. I will highly recommend this website!
I think this is a real great blog post.Thanks Again. Cool.
Attractive section of content. I just stumbled upon your site and in accession capital to assert that I get actually enjoyed account your blog posts. Anyway I will be subscribing to your augment and even I achievement you access consistently rapidly.
Pretty nice post. I just stumbled upon your
blog and wished to say that I have really loved browsing your blog
posts. In any case I will be subscribing for your feed and I hope
you write again soon!
I live alone in a clean, decent apartment not sharing with anyone l love to nature
Since the admin of this site is working, no doubt very shortly it will be renowned, due
to its quality contents.
modafinil interactions provigil and alcohol
Do you mind if I quote a couple of your articles as long as I provide credit and sources back to your weblog?
My blog site is in the exact same niche as yours and my users would truly benefit
from a lot of the information you present here.
Please let me know if this alright with you. Thanks a lot!
Here is my web site; klik disini
Great post. I was checking constantly this blog and I’m
impressed! Very helpful info specifically the last part
🙂 I care for such information much. I was looking for this
particular info for a long time. Thank you and good
luck.
Thank you for another excellent post. Where else could anyone get that kind of info in such a perfect way of writing? I’ve a presentation next week, and I am on the look for such info.
Hi there Dear, are you truly visiting this site daily, if so afterward you will definitely obtain fastidious experience.
Hello, i feel that i saw you visited my website so i came
to go back the favor?.I am attempting to to find things to
improve my website!I suppose its good enough to use a few of your concepts!!
вход cat casino
ewm-russia.ru
регистрация кэт казино
cat casino официальный сайт
If you are going for most excellent contents like I do, simply go to see
this site all the time since it provides feature
contents, thanks
ВeithshiEx
https://blogs.wellesley.edu/fren35901sp15/2015/03/01/the-u-s-japan-express/comment-page-4/#comment-38188
Very good info. Lucky me I ran across your site by accident (stumbleupon).
I have saved it for later!
I was able to find good information from your blog posts.
Everything is very open with a really clear clarification of the challenges.
It was definitely informative. Your site is very
helpful. Thanks for sharing!
Suhu88 – Situs Judi Slot Gacor Terpercaya Se-Indonesia
2023
Hi! I just wanted to ask if you ever have any problems with hackers?
My last blog (wordpress) was hacked and I ended up losing a few months of hard work due to no back up.
Do you have any methods to prevent hackers?
Discover unparalleled airport transportation on airporttransferdfw.com. Our luxury car service provides premium airport travel, ensuring both comfort and elegance. Travel in ultimate style and convenience with our high-end vehicles. Secure your booking today for a lavish and dependable journey tailored to your needs.
Indulge in luxury with our exclusive car service to Heathrow Airport. Experience elegance, comfort, and punctuality with AirportTransferToHeathrow.co.uk. Book your premium airport transfer now for an exceptional travel experience.
Black Car Service In Dallas Fort Worth is a professional chauffeur service that has been providing luxury transportation in the Dallas Fort Worth area for over 10 years
Very neat blog post.Really thank you! Want more.
If you are going for finest contents like myself, simply visit
this web site daily because it offers feature contents, thanks
Appreciate you sharing, great article post.Really thank you! Will read on…
[url=https://spectehnika.co.ua/]Cпецтехніка[/url]
Будь-яке виробництво в сучасному свібукваі безграмотный обращаться сверх використання технічних засобів. Для виконання вузькоспеціалізованих экстерьерів робібуква існують машини і механізми, які относительный’єднані язык велику групу – спецтехніка.
Cпецтехніка
Looking forward to reading more. Great blog article.Thanks Again. Great.
With thanks, Numerous stuff!
Amazing issues here. I am very satisfied to see your article.
Thanks a lot and I’m taking a look forward to touch you. Will
you kindly drop me a mail?
[url=https://motoparamoga.vn.ua/uk/m/marka-honda/model-cb/vol-400/section-amortizatory-zadnie/]motoparamoga.vn.ua/uk/m/marka-honda/model-cb/vol-400/section-amortizatory-zadnie/[/url]
Инет-магазин числом продаже мотоциклов, квадроциклов, скутеров и другой мототехники «Motoparamoga». Приятные расценки и оперативная экспресс-доставка!
motoparamoga.vn.ua/uk/v-dopolnitelnoe-oborudovanie-dlya-kvadrotsikla/
Hi there, just became alert to your blog through Google, and found that it is truly informative.
I’m gonna watch out for brussels. I will appreciate if you continue this in future.
A lot of people will be benefited from your writing. Cheers!
Awesome things here. I am very satisfied to peer
your article. Thank you so much and I’m taking a look ahead to contact you.
Will you kindly drop me a e-mail?
Wow lots of valuable tips.
With thanks! Terrific stuff.
It’s rare knowledgeable individuals on this topic, however, you be understood as guess what happens you are speaking about! Thanks
Muchos Gracias for your article.Much thanks again. Really Great.
Appreciate the recommendation. Let me try it out.
Thank you for any other informative blog. The place else
could I am getting that type of info written in such a perfect method?
I’ve a venture that I’m simply now operating
on, and I have been at the glance out for such info.
togel online
Highly descriptive blog, I loved that a lot.
Will there be a part 2?
Visit my homepage – zapacit01
Hi! I just wanted to ask if you ever have any problems with hackers?
My last blog (wordpress) was hacked and I ended up losing several weeks of hard work due to no data backup.
Do you have any solutions to prevent hackers?
I quite like reading an article that will make men and women think.
Also, many thanks for allowing for me to comment!